Snowflake Pet Center at 1 Rowe Avenue in Milford, Connecticut

Customer Reviews about Snowflake Pet Center

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  What a complete and utter shame of a veterinary practice. I tried to assist my wife in getting the care necessary for her dog, and the vet (thinking i was someone else) started speaking negatively about my wife and slandering her. I immediately called the owners and left a voicemail, more than once, and never received a call back. I reached out to a neighborhood vet who immediately (within a couple hours) provided care for the dog and his specific medical needs. The other practice was amazing and attentive, and expressed how dangerous the lack of attention Snowflake provided could be to the dog's health. The other vet was appalled at the misinformation that was given to us by Snowflake, and when they reached out to Snowflake they were completely shocked by how Snowflake spoke of my wife. This practice could learn a lot from much more caring vets.
  September 10, 2017

  by Andrew Ceccorulli
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  If I could give negative stars I would, however that's not an option. I switched my dog Chase to this vet after 10 years at Spring Glen Vetinary Clinic because they were friends of a friend and I heard good things. I rescued my Chase, who is now 12 years old, as a puppy from a life of being used as a bait dog. His difficult past led him to be very distrusting of males and other dogs, I brought him to Tufts behavioral clinic in Massachusetts when he was 1 and I was told the only chance he had at a normal life would be if he was medicated with prozac to relieve his anxiety. I was informed by Tufts that if we choose to put Chase on these meds and then ever I wanted him to come off of it, it was necessary to ween it out of his system. Fast forward to eleven years later when we are using Snowflake as our vet clinic, I called in a prescription refill for Chase to the pharmacy (two days before he ever ran out) and was informed that it needed doctor approval. The pharmacist tried to contact the vet and did not receive any information. When I contacted the vet I was informed (for the first time) that Chase needed to be seen before the prescription could be refilled (this was on a Wednesday.) I explained to the vet that I would not be able to get him in for at least a week as I work full time, have young children and go to graduate school. I expressed my concern about him just abruptly stopping the medicine and it making him sick or irritable towards the young children in the house. They informed me that he would be fine even if he had to wait the week because it was in his system. They also informed me in a very nasty tone that "this is why you don't let medicine just run out before calling to refill it" , mind you I called two days before it ran out. I asked to speak with the vet (as the person I had been speaking to was a secretary) and I was informed that a vet would call me back as soon as possible. Four hours later when I returned from night classes and still had not heard from the vet I called them and left a message explaining that I had yet to hear from a vet to discuss the possibility of enough pills until I can make it in, that I was always informed this was an unsafe med to stop abruptly and that I was upset with how they were handling it. I explained to them that if they did not resolve this immediately for my dog I would report them. By 10 AM the next morning I still had not heard anything back and when a family member of mine called to try and get more information, the secretary at the front desk (mistaking him for the friend that I had in common with the Snowflake) told him that I was crazy, called them up drunk and threatened them and that they were sending me a letter to drop Chase as a patient. How incredibly unprofessional not only to negatively discuss a client with anyone who calls but to drop a patient in need of service via mail without giving them any idea that it was being done. I immediately contacted my previous vet (spring glen) who filled the prescription right away as they recognized the potential danger to Chase if he abruptly stopped the medication. They also gave enough of the prescription to last the few days until I could bring him in to be seen. Oh, and when Spring Glen called for his records the secretary informed them as well that I was "crazy." Thank God Spring Glen Vetinary clinic knew me from years prior working together and informed Snowflake that it was not the case. The sad thing too was that even the pharmacist called to check on chase as they were concerned about him abruptly stopping his medication. It seems everyone but Snowflake is aware of the potential dangers this poses, even a pharmacist. I would never recommend this place as they clearly do not have the best interest of the animals at heart. It does not matter how difficult you find a person, you do not leave the animal suffering.
  March 09, 2017

  by christina melillo

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